The customer must follow the instructions that appear on the screen to execute the purchase process. The customer can always correct any errors in the data entered, change the contents of the shopping cart by adding or removing one or more products from the cart or cancel the entire order during the checkout process before placing the order. By placing an order, the customer acknowledges and declares to have read all the instructions given during the checkout process and fully accepts these Terms and Conditions. The customer places an order for products through the Website by clicking on the "Pay" button at the end of the order process.

Should customers have any questions or concerns when placing an order, or if they wish to inquire about a previous order, they can contact us through the contact form, or by e-mail at the following address contact@rosellacarlie.com.

Rosella Carlie may disregard and not process an order if there are insufficient guarantees of creditworthiness, if orders are incomplete or incorrect, or if products are no longer available. In such cases, we will inform by e-mail that the contract has not been executed and that Rosella Carlie has not executed the purchase order, specifying the reasons. All product orders are subject to the availability of the products and, in this regard, if there are difficulties in terms of supply, or if there are no items left in stock, we reserve the right to provide information about substitute products of equal or superior quality and value which the customer may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.

At the end of your order you will receive a confirmation e-mail automatically generated from our online store, if you have not received it please contact us by e-mail contact@rosellacarlie.com.

If you receive a defective product, please contact our customer service team via email: contact@rosellacarlie.com. You will need to indicate your order number and attach a few pictures of the shoes from all angles as well as the part you consider defective. Please provide us with as much information as possible such as your order number, which product is defective and the description of the defect, as well as whether you prefer a refund or a replacement.

You have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible defects in production, both packaging, accessories, or any error in the size or model).

You have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any error in the size or model).

If the product you have received is not the one you bought, please contact our customer service team via email: contact@rosellacarlie.com and they will tell you how to proceed.

Our orders are processed automatically and almost immediately with our logistics, so we are unable to make changes or cancellations on most orders.

Please contact our team immediately at contact@rosellacarlie.com with your order information and we will do our best to accommodate your request. During times of high order volume, we will not be able to cancel or modify orders. We are not responsible for address errors once the package has left our facility.